StopScamFraud

Posted: **09 September 2021**

from: damien wil <damien6028wil@gmail.com>
to: consumer872@gmail.com
date: Sep 8, 2021, 3:07 PM
subject: MONEY CHARGE FROM NORTON________#NJKWO35286L
mailed-by: gmail.com

__OUR valued CONSUMER__
thank you for using our norton pc protection and being a loyal customer for the past one YEAR.
your pc support PLAN has expired yesterday; hence your subscription plan is auto renewed.

since you have chosen the auto RENEWAL option we have billed your saved account detail for the annual amount of your plan upon the expiration of your CONTRACT.

If you wish to cancel our services, please contact us WITHIN 24 hours after receiving this email confirmation.

--PROTECTION info—
PRODUCT invoice : NJKWO35286L
ORDER date : 08th sep 2021
payment method : auto - DEBIT
cost : $387 USD

contact OUR support team at +1 - (866) - (683) - (2536) monday to friday 8 am to 4 pm est.

if this order is not placed by YOU or if you think someone is gaining access to your norton account to make a purchase then please feel free to reach us to cancel ANYTIME and get a refund.

thank you
regard
billing SUPPORT
@norton PROTECTION ltd. all rights reserved

+1-866-683-2536
+18666832536

Posted: **05 October 2021**

REFUND SCAM WARNING: Do not contact the sender of the above email or call any telephone number which they may be providing within their email message because the email itself is fake. It is simply a meaningless scam and the sender of this email is a common criminal. Thus, if you received this same email, or one that is very similar, then just delete the email and ignore it completely.

The email above contains a fake invoice/receipt for a purchase or order that was never made. If you contact the email address or phone number being provided in the email then the criminal who sent you this email will tell you that the order referenced in the email was made accidentally, that it is an error, and that they will refund your payment immediately in order to correct their mistake. The phone number will most likely also connect to a scammer located in a criminal call center in India.

However, you were never actually charged any money, nor did you ever really make any actual payments to these criminals from any of your accounts. Plus there was never a real order ever placed on your behalf. Thus, the email is a complete lie and a hoax. You are not due a refund and you will not be receiving any money from anyone. This type of email is known as a "Refund Scam".

The only intention of the criminals sending you this email is to steal your credit card information and/or your bank account details and they will never send you any money. However, the criminals will attempt to steal all of the money from your accounts if they are given the opportunity.

In many cases refund scammers will ask your permission to connect to your computer using remote access software (such as TeamViewer, AnyDesk, AweSun, LogMeIn, Go-To-Meeting, etc) and then ask you to login to your online banking to initiate the fake refund. At this point the scammer will then take over remote access control of your computer and attempt to trick you into believing that, while sending you a refund, that they accidentally refunded a large amount of additional money to your bank account by mistake, but this of course is also a lie and a hoax.

A refund scammer will never put any real money into your bank account for any reason. Also, a scammer has no means of accessing or depositing any money into your bank account at all. Thus, if a scammer shows you a lot of extra money in your online banking on your computer screen, which the scammer claims that they accidentally deposited into your bank account, then it is 100% fake. It is only a screen trick created by the scammer using their remote access to your computer and is intended to dupe and fool you, while no extra money has really been placed into your bank account at all.

Then the scammer will insist that you must immediately return a portion of this fake “over-refunded” money to them. The scammer will also state that you must send them the money in cash via a courier service (like FedEx or DHL), or via postal mail, or by way of gift cards as a means of returning a portion of the fake over-refunded money to them.

Of course any over-refunded money talked about by a scammer is a lie and doesn’t exist. So if you send any of your own real money to a criminal in cash or via gift cards then it will be lost forever because cash and gift cards can't be tracked or traced back to the scammer. Thus, you should never send any of your money to a refund scammer for any reason.

StopScamFraud

Norton PC - consumer872@gmail.com

Norton PC - consumer872@gmail.com

Norton PC - consumer872@gmail.com