Secure Trust Bank - help@customersolutionsdept.com

[GhanaGeria]

from: Secure Trust Bank <help@customersolutionsdept.com>
date: Jan 24, 2020, 7:32 AM
subject: Re:

We've placed a temporary hold on the funds for this transaction

We are Sorry for the Late response, We have Detected on Our System that the Bank Transfer sent to you by the client is an International Bank Transfer from the United Kingdom to Portugal, So Due to this we have seen that we are Unable to Transfer/Activate the Payment to your Bank Account. The International Transfer Agency have requested for a fee of €500.00 Eur and this fee has been paid by you because we have placed the transaction on HOLD.

The United Kingdom Parcel Authority is Awaiting Customs clearance (import duties and local taxes) in-corporation with the International Transfer Agency

There is change for high value goods over the threshold provided by HMRC and the UK Government

-You purchase the goods or receive them as a gift
-The goods are new or used (including antiques)
-The goods are for your private use or for re-sale

So we have made an extra deduction of (€800.00 Eur) from the Buyer Account to send you an additional payment with €500.00 Eur for the total amount of (€1,930.00 Eur) and the remaining €300.00 Eur has been given to you as compensation and for the Money Transfer charges and for us to Check if the System can Activate it to your Bank Account. So we will like you to Contact the Buyer (La Thi Len) and how you are going to refund the money for the International Transfer Charges so that we can be able to Transfer the Money to your Account Within 40 Min.

You are requested to make a refund of €500.00 Eur for the **International Transfer Charges** Via International Bank Transfer to the Technical Team Department immediately as shown below:

Below is a step by step guide on how to make the transfer: (International Bank Transfer)

1. Find the wire transfer section on your bank's website.
2. Double check your online transfer limit.
3. Enter the recipient's bank details.
4. Enter the amount and choose the currency you want for the recipient bank.
5. Pay the transfer processing fee.
6. Choose Express/Instant payment transfer method.

Account Name : STEVEN KEMP
Account Number: 26289946
Sort Code: 560006

IBAN : GB51NWBK56000626289946
BIC : NWBKGB2L
Address :
Chatham Customer Service Centre Western Avenue Waterside Court Chatham Maritime
Bank Name : NATIONAL WESTMINSTER BANK PLC

Country : United Kingdom
REASONS FOR TRANSFER : GIFT To My Son

Please Note that we have given such advice in order to enable us to activate the money into your Account. This is to certify you that there is 100% maximum guarantee on your payment,and we are very sorry for the inconvenience.

CAUTION

NOTE: We will like to Advise you that you Should Not send the Payment Slip requested above to the client, make sure that you send it to us First so that we can Process your Money. We hope that you understand our Message, so we have provided the Information you will use to send the money via International Bank Transfer also we want you to know that the money has been approved, refund the €500.00 Eur So, that we can activate the money within 40 Min we can receive the details from you.

The Payment Slip Information should be sent directly to us for verification and then you can send the information to the buyer after your money is released into your Account. We shall be expecting to read from you as soon as possible.

We want to let you know that we are securing all payment transfer papers that will delay your payment such as:

The Anti Terrorist and Drug Law Clearances, Financial Service Authority (FSA), Federal Deposit Insurance Corporation (FDIC). The Financial Crimes Enforcement Network (Fincen) AND The Financial Action Task Force (on Money Laundering) (FATF). Without this Clearances nothing will be done, you will only pay the Agent fee and signatory of the above mentioned documents from your local branch in Hong Kong for your payment to be paid to you.
Thank you for using Secure Trust Bank® Online Secure Banking System (Wire Transfer)®.

[GhanaGeria]

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